FAQ

 Do You Donate to Organizations or Events?

We donate to fundraisers and charitable causes when we can! If you're interested, please send us an email.

Do You Gift Product to Influencers?

Occasionally! We're pretty particular about this though, if you believe that Kinsfolk Shop aligns with your values, then send us an email! However, we get A LOT (like dozens a week) of requests for free stuff and this is a super tiny business (run by 2 people).

Do You Have a Physical Location?

We operate out of a fulfilment space in Guelph, Ontario and aren't open for in person shopping at this time.

How Can I Get My Products Into Kinsfolk Shop?

If you think you'd be a good fit, please click here. Preference given to products we don't already carry, locally made and plastic-free packaging.

Do You Ever Have Sales?

Very occasionally! We try and price products competitively from the get go but if you want to be abreast of all the happenings, please follow on Instagram @kinsfolkshop or sign up for the newsletter (scroll to the bottom to find the form).

How Do You Pack Your Orders?

Everything is packed in either paper envelopes or cardboard boxes (a lot of the time, we repurpose these from local retailers, friends, and vendors). We also reuse packing material that comes from vendors. This includes kraft packing paper, newsprint paper, packing peanuts (corn starch based), shredded paper, and occasionally cellulose padding. It's not always pretty, but it works! Boxes are all sealed with biodegradable paper tape from No Issue. Receipts are not included in orders, but a digital copy will be emailed to you. We do include a small, square business card. Use it as a bookmark, or pass it along to a friend to spread the word about Kinsfolk Shop ;) More info on shipping here

Do You Accept Returns?

Yes! Returns are accepted on unused products within 30 days of purchase. You are responsible for paying for return shipping charges and your refund won't include your original shipping charge since shipping labels are non-refundable once they are used. Items that are considered final sale and that cannot be returned include toiletries (toothpaste, deodorant, cosmetics, lotions and creams, personal hygiene products, etc.) and anything that is no longer in new, saleable condition. Discounted/clearance products are also final sale. You can read the full refund policy here. If you want to set up a return, please send an email to tiu@kinsfolkshop.com.

If you have any issues with your order, please let us know! We're always here to help!

Do You Gift Wrap?

Yes! It's free too! Just leave a note in your order at check out. Gift wrapping is done with plain brown kraft paper and flax twine. We can also include a little hand written note. Just leave all the details in the Note Box at check out.

Do You Offer Local Pick Up and Delivery?

Yes! You can select either option at check out if you're in Guelph, ON or surrounding area (up to 30km). To select local delivery, enter your shipping information first and then once you continue to the next screen, you should see the option for Guelph delivery which is free with $20 purchases.