We currently ship within Canada only. Orders are sent out within 2-4 days of purchasing via Canada Post and are sent Expedited which includes tracking.
Orders of $100.00 or more qualify for free shipping (within Canada only). Orders under $100.00 are charged a flat rate based on your location within Canada which is calculated at checkout.
Multiple discount codes cannot be applied together. Free shipping over $100 does not require a coupon code but only applies if your subtotal reaches $100 after discounts and before taxes.
Please verify all of your information before submitting your order. Ensure you include unit numbers, condo numbers, etc. and that your email address is correct. Orders that are shipped to incorrect addresses are not our responsibility. We are not responsible for packages once they are in Canada Post’s hands. We will do our best to help you track down your package, but because we send all orders with tracking, it is essential that you contact Canada Post in the event that your package doesn’t get delivered to you.
LOCAL PICK UP
If you live in Burlington, ON or surrounding area and you would like to pick your order up and avoid shipping costs, please send an email to firstname.lastname@example.org.
All of our packages are sent in repurposed cardboard boxes or paper envelopes and are sealed with 100% recycled paper tape from No Issue that is printed with soy-based inks. Your box might have writing, vendor labels, or product details that don't necessarily pertain to your order. We receive boxes from vendors and local stores. Some products do have minimal plastic that comes direct from the manufacturer. Most items we try to source plastic/package free. Products are packed as flat as possible (including baskets) to conserve on packaging materials and reduce waste.
To cut back on unnecessary paper waste, we do not include paper receipts or paper packing slips in your package unless you request it. You will receive an electronic receipt.