shipping, pick ups & deliveries
Kinsfolk Shop currently ships within Canada and the USA only. Orders are sent out every Monday, Wednesday, and Friday by 1:00pm EST via Canada Post and are sent with tracking.
Canada: Orders of $115.00 or more before taxes qualify for free shipping. Orders under $115.00 are charged a flat rate based on your location within Canada which is calculated at checkout.
USA: Orders of $150.00 or more before taxes qualify for free shipping. Orders under $150.00 are charged a $20 flat rate. The buyer is responsible for imports, taxes, and duties.
LOCAL PICK UP
Orders are usually ready for pick up within a 24 hour time period (except for holidays and days we're closed). You'll receive an order confirmation once your order is placed and then you'll receive pick up notification once your order is ready. Our address is 727 Woolwich Street, Guelph, Ontario and pick ups can be made during the following hours at our retail space:
Tuesday to Saturday: 10am to 2pm
If you need to pick up outside of our retail hours, please email firstname.lastname@example.org to arrange an alternative time :)
If you'd prefer curbside pick up instead of coming inside, please call the number on the sign when you arrive. It's also listed in your pick up email just in case.
We also offer free local delivery in the Guelph and surrounding area when you spend $20 or more.
At checkout, you’ll be able to select from either delivery, or local pick up. To select local delivery, enter your address in the delivery screen and once it's filled out, click the "Continue to Shipping" button and you should see the delivery options.
Guelph Deliveries: Wednesday and Saturday
Outside of Guelph (15km radius): Saturdays
If you choose local delivery, order cut off is Tuesday night for Wednesday morning delivery or Friday night for Saturday delivery. Orders will be dropped off at your front door (contactless).You will receive an email once your order has been delivered. If you live in a condo or an apartment, please leave instructions at checkout if you have a buzzer/where you'd like your order left :)
You can pay via Shop Pay, G Pay, Credit Card or PayPal. If you would like to pay via E-Transfer, please send an email to email@example.com before placing your order.
Verify all of your information before submitting your order. Ensure you include unit numbers, condo numbers, etc. and that your email address is correct. Kinsfolk Shop is not liable for orders that are delivered to the wrong address because of an error submitted by the purchaser. Kinsfolk Shop is not responsible for packages once they are in Canada Post’s hands. We will do our best to help you track down your package though! Also, if your package doesn't arrive, Canada Post will open an investigation to track it down, please respond to their correspondence as this helps us to claim the expense of the missing products in the event that it can't be found which, in turn, helps us to keep our prices down. If Canada Post cannot find your package after (usually a 2 week period) their investigation, we will certainly send out a new one to you!
Multiple discount codes cannot be applied together. Free shipping over $115 (in CAD) or $150 (in US) does not require a coupon code but only applies if your subtotal reaches $115 (in CAD) or $150 (in US) after discounts and before taxes.
All packages are sent in cardboard boxes and paper materials (a lot of which are repurposed) or paper envelopes and are sealed with 100% recycled paper tape from No Issue that is printed with soy-based inks. Your box might have writing, vendor labels, or product details that don't necessarily pertain to your order. Some products do have minimal plastic that comes direct from the manufacturer. Most items we try to source plastic/package free. Products are packed as flat as possible to conserve on packaging materials and reduce waste.
To cut back on unnecessary paper waste, we do not include paper receipts or paper packing slips in your package unless you request it. You will receive an electronic order confirmation.
Gift wrap is free and consists of brown kraft paper, flax twine (various colours) and a gift tag. To get your order gift wrapped, please leave a note at check out in the 'note' box. Please specify what you'd like the gift tag to say and if it is all items in the order that need to be wrapped or just specific ones.
CHECKING YOUR TRACKING INFO
Once your order is placed, to check tracking info, simply locate either your order confirmation email or shipping notification email and then click on the "View my order" button. If you can't find either email, send us a message!