All orders are packed by myself only and all work stations are sanitized regularly.
Orders are currently only shipping out on Tuesdays and Fridays at 4pm EST via Canada Post contactless parcel pick up (I don't go to the post office myself). Also, Canada Post is not currently guaranteeing delivery times and packages are taking longer to get delivered. All orders are sent with tracking.
We highly recommend that you sanitize your packages when you receive them because we cannot guarantee who they have come into contact with on their journey to you. Please stay tuned for more updates that we post via Instagram! Follow us @kinsfolkshop Thank you for your patience and understanding during this time!
Kinsfolk Shop currently ships within Canada only. Orders are sent out within 2-3 days of purchasing via Canada Post and are sent Expedited which includes tracking.
Orders of $100.00 or more before taxes qualify for free shipping (within Canada only). Orders under $100.00 are charged a flat rate based on your location within Canada which is calculated at checkout.
Multiple discount codes cannot be applied together. Free shipping over $100 does not require a coupon code but only applies if your subtotal reaches $100 after discounts and before taxes.
Please verify all of your information before submitting your order. Ensure you include unit numbers, condo numbers, etc. and that your email address is correct. Kinsfolk Shop is not liable for orders that are delivered to the wrong address because of an error submitted by the purchaser. Kinsfolk Shop is not responsible for packages once they are in Canada Post’s hands. I will do my best to help you track down your package, but because I send all orders with tracking, it is essential that you contact Canada Post in the event that your package doesn’t get delivered to you. Also, if your package doesn't arrive, Canada Post will open an investigation to track it down-please respond to their correspondence as this helps me to claim the expense of the missing products in the event that it can't be found which in turn helps me to keep prices down. If Canada Post cannot find your package after their investigation, I will certainly send out a new one to you!
LOCAL PICK UP
If you live in Guelph, ON, we offer local, contactless porch pick up! Send an email to firstname.lastname@example.org before placing your order.
You can pay via Shop Pay, G Pay, Credit Card or PayPal. If you would like to pay via E-Transfer, please send an email to email@example.com before placing your order.
All packages are sent in repurposed cardboard boxes or paper envelopes and are sealed with 100% recycled paper tape from No Issue that is printed with soy-based inks. Your box might have writing, vendor labels, or product details that don't necessarily pertain to your order. I receive boxes from vendors and local stores. Some products do have minimal plastic that comes direct from the manufacturer. Most items we try to source plastic/package free. Products are packed as flat as possible to conserve on packaging materials and reduce waste.
To cut back on unnecessary paper waste, we do not include paper receipts or paper packing slips in your package unless you request it. You will receive an electronic receipt.
CARBON NEUTRAL SHIPPING