By Tiu Tabak
Hi everyone! I wanted to write a post to introduce myself and answer some frequently asked questions!
My name is Tiu and I run Kinsfolk Shop out of Guelph, Ontario. I do get some help from time to time from my partner, but for the most part, this is a one-woman show! KS has been up and running since 2018 and I'm so grateful for all of the support and enthusiasm from you all!
I'm in a constant state of learning. This little shop is ever-evolving and I strive to provide the best possible shopping experience, while being as transparent as possible and as helpful as possible.
Onto the FAQs!
Do You Donate to Organizations or Events?
Because this is a small, and mostly solo operation, I'm not always able to donate due to a limited budget. That being said, I do donate when I can and have had the opportunity to support a few different local organizations, including Halton Women's Place, Rabbit Rescue Inc, Ocama Collective, & Northern Reach Rescue Network.
Kinsfolk Shop also contributes to Tree Canada as a Tree Friend. Tree Canada is a national tree planting organization that is dedicated to the planting and nurturing of trees, as well as education and community engagement, research, and reforestation here in Canada. So far, with your help, Kinsfolk Shop was able to plant 60 trees last year across Canada. I'm hoping to surpass that next year!
If you are organizing an event, please send me an email to discuss! email@example.com
Do You Gift Product to Influencers?
Not usually. I get A LOT of requests for free stuff and this is a super tiny business. But I am into in-kind collabs!
Do You Have a Physical Location?
Not yet!! I'm in the process of ironing out all the details and hope to open a location in the near future. In the mean time, I offer Canada-wide shipping and local pick up if you're in the area (send me an email if you want to arrange a pick up firstname.lastname@example.org)
How Can I Get My Products Into Kinsfolk Shop?
If you think you'd be a good fit, please send me an email and introduce yourself and your product! I'm especially interested in sustainably made and Canadian made products that have minimal packaging. I’m not currently looking for bath/beauty products at this time.
Do You Ever Have Sales?
Very occasionally! I try and price products competitively from the get go but if you want to be abreast of all the happenings, please follow on Instagram @kinsfolkshop or sign up for the newsletter.
How Do You Pack Your Orders?
Everything is packed by me in either paper envelopes or reused boxes (when I can get them!) from local retailers, friends, and vendors. I also reuse packing material that comes from vendors. This includes kraft packing paper, newsprint paper, packing peanuts (corn starch based), shredded paper, and occasionally cellulose padding. It's not always pretty, but it works! Boxes are all sealed with biodegradable paper tape from No Issue. Receipts are not included in orders, but a digital copy will be emailed to you. I do include a small, square business card. Use it as a bookmark, or pass it along to a friend to spread the word about Kinsfolk Shop ;) More info on shipping here.
Do You Accept Returns?
Yes! Returns are accepted on unused products within 30 days of purchase. You are responsible for paying for return shipping charges. Items that are considered final sale and that cannot be returned include toiletries (toothpaste, deodorant, cosmetics, lotions and creams, personal hygiene products, etc.) and anything that is no longer in new, saleable condition. Discounted/clearance products are also final sale. You can read the full refund policy here. If you want to set up a return, please send an email to email@example.com.
If you have any issues with your order, please let me know! I'm always here to help!